| Address: | Ground floor, plot no. 516, ground 1728/3585, near axis Bank, KIIT Rd, Patia, Bhubaneswar, Odisha 751024 Phone no. -06742726691. |
| Website: | trends.ajio.com |
This mail is regarding the product ladies heels which I had purchased from your reliance store, patia, bhubaneswar on 9th September, 2023. Merely after trying the heels for few minutes, the skin of the heels got torn . When enquired about this issue in the located store, the product got exchanged. It is to be further stated that when the exchanged product got used on 11th September for few 2-3 hours, the heels upper skin again got damaged. The customer, knowing that the bill generated contains 6 months warranty, was sure about the product that it will either be exchanged or repaired . The salesperson also stated that despite any other damages incurred, the product will surely be repaired . On reaching the store after few days, the salesperson clearly denied for exchange of the damaged product. When asked about the repairing, they started behaving rudely and uttered harsh words towards us. The said that they warned us to not take the product, but in reality, nothing like these instances had occured. They also denied us to talking us to manager and on further enquiry they started to act harshly.
I am highly dissatisfied and disappointed by the manners, talking behaviour and their policy . I want the heels to be either repaired fully or to be exchanged, or else I will take strict action and complaint in the customer forum, and the result of which your company has to face the consequences.
Address of the reliance footwear shop-
Ground floor, plot no. 516, ground 1728/3585, near axis Bank, KIIT Rd, Patia, Bhubaneswar, Odisha 751024
Phone no. -[protected].
I want strict action to be taken regard this otherwise the matter will go to consumer forum and you have to face the consequences.
I am attaching my product images and bills details herewith.
Regards
Ritika Ranjan
[protected]
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